Audit-IQ

These Terms of Service ("Terms") govern your access to and use of Audit-IQ ("Service").

The Service is operated by RIO ENTERPRISE, a proprietorship registered in India, trading as Audit-IQ("Audit-IQ", "we", "our").

By creating an account, clicking "I Agree", or accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation.

1. Service Description

Audit-IQ provides software tools that assist organisations in interpreting regulatory documents, extracting obligations, summarising requirements, mapping evidence, and organising compliance workflows.

Audit-IQ is a technology platform and does not provide legal, regulatory, audit, or compliance advice. Any outputs, summaries, or insights generated by the Service must be independently reviewed by qualified professionals before being relied upon.

2. AI-Generated Outputs

The Service uses artificial intelligence and automated processing technologies.

You acknowledge and agree that:

AI-generated outputs may contain inaccuracies, omissions, or errors.
Outputs may not reflect the most recent regulatory updates or jurisdiction-specific nuances.
The Service does not guarantee regulatory compliance, audit readiness, or outcomes.
You remain solely responsible for validating outputs and deciding how (or whether) to use them.

Audit-IQ is not responsible for decisions, actions, or omissions taken based on AI-generated outputs.

3. Eligibility

You may use the Service only if:

You are at least 18 years old; and
You have the authority to enter into agreements on behalf of your organisation.

4. Customer Responsibilities and Acceptable Use

You agree to:

Provide accurate information when creating an account or submitting documents.
Maintain confidentiality of login credentials and restrict access to authorised users only.
Upload only documents and data you have the legal right to process.
Ensure your use of the Service complies with applicable laws and internal policies.

You must not:

Attempt to reverse engineer, copy, scrape, or misuse the Service.
Upload harmful, illegal, infringing, or malicious content.
Use the Service to create competing offerings or provide unauthorised third-party services.
Use the Service if you are located in, or acting on behalf of an entity in, a jurisdiction subject to applicable trade sanctions or export controls that would prohibit use of the Service.

You are solely responsible for all activity conducted under your account and for all content uploaded to the Service. Detailed acceptable use requirements are set out in our Acceptable Use Policy.

5. Document Handling

Uploaded documents may be processed to provide features such as:

Obligation extraction
Requirement summarisation
Evidence mapping
Project organisation and export outputs

Documents are handled securely. Audit-IQ does not intentionally use customer content to train AI models. We use commercially available AI API services for document processing; these services are governed by their respective API usage policies.

6. Intellectual Property

6.1 Platform Ownership

Audit-IQ retains all rights, title, and interest in and to the Service, including its software, user interface, processing pipelines, models, infrastructure, and related intellectual property.

6.2 Customer Content

You retain ownership of documents and data you upload ("Customer Content"). You grant Audit-IQ a limited, non-exclusive right to process Customer Content solely to provide, maintain, and improve the Service in accordance with these Terms and our Privacy Policy.

6.3 Outputs

Subject to your compliance with these Terms, you may use outputs generated by the Service specifically for you for your internal business purposes. Audit-IQ retains all underlying intellectual property in the Service and its technology.

6.4 Feedback

Any feedback, suggestions, or ideas you voluntarily submit regarding the Service ("Feedback") is provided without obligation. You grant Audit-IQ a perpetual, irrevocable, royalty-free licence to use Feedback for any purpose without restriction or compensation to you.

7. Data Processing & Privacy

Audit-IQ processes data in accordance with our Privacy Policy.

Where Audit-IQ processes personal data on your behalf, you act as the data controller and Audit-IQ acts as a data processor. Processing is limited to providing the Service.

You are responsible for ensuring you have appropriate legal basis and permissions to upload and process any personal data within the Service.

Audit-IQ may use trusted subprocessors (including cloud hosting, AI inference, and email delivery providers). A list of current subprocessors, including their purpose and processing location, is available on our Subprocessors page. We will provide at least 30 days' advance notice of material subprocessor additions where reasonably practicable.

8. Security

We implement reasonable technical and organisational measures to protect data, including encryption in transit and at rest, access controls, and monitoring. More details are provided on our Security page.

No system is completely secure, and we do not guarantee absolute security.

9. Billing, Subscriptions & Plan Changes

Audit-IQ offers subscription-based access to the Service. Fees are billed in advance on a recurring basis. Payments are processed by our payment provider (Stripe) and Audit-IQ does not store payment card details. Applicable taxes (including GST where required by law) are displayed at checkout.

9.1 Free Trial Periods

Certain plans (currently Starter and Professional) may offer a free trial period.

A valid payment method is required at the time of trial signup. Your payment method will not be charged until the trial period ends unless you cancel first.
At the end of the trial period, the subscription automatically converts to a paid monthly subscription and the payment method on file is charged unless you have cancelled before the trial period expires.
Trial periods begin on monthly billing regardless of the billing cycle selected at signup. Annual billing is not available during a trial period. You may switch to an available annual billing cadence after the trial activates, where supported.
Trial offers are subject to eligibility requirements and Audit-IQ's anti-abuse policy (see §9.7). Audit-IQ reserves the right to modify or withdraw trial offers at any time.
Certain plan types (including Consultant and enterprise arrangements) are not available as self-serve trials and require separate commercial activation.

9.2 Cancellation

Trial cancellation: You may cancel during a trial period via your account billing settings. Cancellation before the trial period ends prevents your payment method from being charged. Cancellation after the trial period ends does not reverse a charge already processed.
Paid subscription cancellation: You may cancel a paid subscription at any time via your account billing settings or by contacting us at hello@audit-iq.com. Cancellation stops future billing. Access continues until the end of the current billing period for which payment has been received.
Annual subscriptions: Cancelling an annual subscription stops future renewal. Access continues until the end of the annual billing period for which payment has been received. Unused months remaining in that annual period are non-refundable, except as required by applicable law (including under the Australian Consumer Law where applicable).
Cancellation during a grace period (following a failed payment renewal) ends access once the grace period expires, subject to Audit-IQ's then-current access policy.
Consultant and enterprise plans may be subject to separate commercial terms and minimum commitment periods. Cancellation procedures for such plans are as specified in the applicable order form or commercial agreement.

9.3 Plan Upgrades

If you upgrade your subscription, the upgrade takes effect immediately. The first charge reflects the prorated difference between your previous plan and the upgraded plan for the remainder of the current billing period. The full fee for the upgraded plan applies from the start of your next billing cycle.

9.4 Plan Downgrades

If you downgrade your subscription, the downgrade takes effect at the end of your current billing period. No refunds or credits are provided for unused time on the higher-tier plan.

9.5 Refunds

Except as required by applicable law (including any non-excludable consumer rights under the Australian Consumer Law where applicable), subscription fees are non-refundable. No refund is issued for partial billing periods, unused features, or downgrades.

9.6 Failed Payments and Access Suspension

If a subscription renewal payment fails, we will notify you by email and display an in-app alert. The following timeline applies:

Days 0–5 (grace period): Your account remains fully active while the payment issue is resolved. An in-app banner and email notification will prompt you to update your payment method.
After 5 days: If payment remains unresolved, your account may be moved to a read-only state. You can still access and download previously generated exports and workspace data, but new document uploads, AI analyses, and other write operations will be restricted.
After approximately 14 days: If payment is still unresolved, the subscription may be cancelled. The 30-day data export window described in Section 10 will then apply. We will attempt to notify you before cancellation.
Organisation data is retained following suspension in accordance with our data retention policy set out in Section 10.

9.7 Trial Eligibility and Anti-Abuse

Trial periods are intended for genuine first-time evaluation by eligible organisations. Audit-IQ reserves the right to deny, revoke, or not extend a trial period where there is reasonable evidence of:

Use of a disposable, invalid, or non-business email address;
Duplicate or previously used payment methods across multiple trial accounts;
Repeated trial creation across multiple accounts by the same individual or organisation;
Fraudulent information provided during account creation or checkout; or
Any other conduct that constitutes abuse of the trial offer.

Where a trial is denied or revoked under this section, any payment already processed will be refunded where required by applicable law. Audit-IQ is not liable for loss of access or data where a trial is terminated for anti-abuse reasons.

9.8 Pricing

Fees are as published on our pricing page at the time of subscription or upgrade. Audit-IQ reserves the right to change pricing prospectively with reasonable notice.
Pricing may vary by region or billing currency where multiple currencies are supported.
Applicable taxes (including GST where legally required) are calculated and displayed at checkout. Tax calculations are based on the billing address and tax identifier provided by you. Audit-IQ does not provide tax advice.
Pricing changes do not affect the current billing period for existing subscribers.

9.9 Demo and Sample Environments

Audit-IQ may provide access to a demonstration environment ("Demo") pre-populated with sample data. The Demo is provided for evaluation purposes only and does not constitute a free plan or ongoing entitlement. Sample content in the Demo is not production data. Audit-IQ may modify or withdraw Demo access at any time without notice or liability.

9.10 Billing Period Changes

Where supported by your subscription plan, you may switch between monthly and annual billing.

Monthly to annual: Switching to annual billing takes effect immediately. A prorated credit for unused days in your current monthly billing cycle is applied against the first annual charge. The annual fee is then charged at the start of the new annual cycle.
Annual to monthly: Switching from annual to monthly billing is scheduled to take effect at the end of your current annual billing period. No refund or credit is issued for months remaining in the annual period. Monthly billing begins at the start of the next billing cycle.
Billing period changes are not available during a free trial period or for plan types that do not support self-serve billing period switching.

10. Termination

Termination by Audit-IQ

We may suspend or terminate access if:

These Terms are materially violated (with 14 days' notice to cure, except for violations involving security, misuse of the Service, unlawful activity, or payment default)
The Service is misused in a manner that causes harm to Audit-IQ or other users
Required by applicable law

Termination by you

You may cancel your subscription or stop using the Service at any time via your account settings or by contacting us at hello@audit-iq.com.

Data after termination

Upon cancellation or termination, you will have 30 days to export your workspace data using the platform's available export features. After this export window, we may delete Customer Content. Customer Content will be deleted or de-identified within 60 days of the end of the export window, unless we are required by law to retain it longer.

Certain records (including billing history and legal acceptance records) are retained for the periods required by applicable law or our legitimate operational interests.

11. Disclaimer of Warranties

The Service is provided on an "as-is" and "as-available" basis.

To the maximum extent permitted by law, Audit-IQ disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy or completeness of outputs.

We do not warrant that the Service will be uninterrupted, error-free, or suitable for audits or legal proceedings.

Australian Consumer Law: If you are an Australian consumer, you may have rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by these Terms. Nothing in this clause excludes, restricts, or modifies those rights. Where the law implies a guarantee that cannot be excluded, our liability for a failure to comply with that guarantee is limited, to the extent permitted, to re-supplying the relevant Service or refunding the fees paid for the affected period.

12. Limitation of Liability

To the maximum extent permitted by law, Audit-IQ is not liable for indirect, incidental, consequential, special, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from or related to your use of the Service.

To the maximum extent permitted by law, Audit-IQ's total aggregate liability arising out of or relating to the Service shall not exceed the total fees paid by you to Audit-IQ in the twelve (12) months preceding the event giving rise to the claim.

Nothing in this clause limits liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited under applicable law, including non-excludable rights under the Australian Consumer Law where applicable.

13. Indemnification

You agree to indemnify and hold harmless Audit-IQ, its officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from or related to:

Your misuse of the Service
Your uploaded content or data
Your violation of these Terms or applicable laws
Your reliance on AI-generated outputs

14. Modifications

We may update these Terms periodically. If changes are material, we will provide at least 14 days' advance notice via the Service or email to the address associated with your account before the changes take effect. Material changes include (without limitation) changes to governing law, the liability cap, data processing scope, or termination rights.

Continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service before the effective date.

15. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Bengaluru, India, unless otherwise agreed in a separate written contract.

Note for Australian customers: The above governing law clause does not limit any rights you may have under the Australian Consumer Law or other non-excludable applicable laws. Enterprise and jurisdiction-specific contractual arrangements may be available on request. Please contact legal@audit-iq.com if this is required.

16. Entire Agreement

These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and Audit-IQ regarding the Service and supersede any prior agreements or understandings.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

18. General

Force Majeure

Neither party is liable for delays or failures in performance caused by events outside their reasonable control, including natural disasters, government actions, telecommunications failures, or third-party service outages.

Notices

Notices from Audit-IQ to you will be sent to the email address associated with your account or displayed within the Service. Notices from you to Audit-IQ should be sent to legal@audit-iq.com. Notice is effective at the time of transmission, subject to any applicable delivery confirmation.

Assignment

Audit-IQ may assign or transfer this agreement to a successor entity in the event of a merger, acquisition, or transfer of substantially all assets, provided the successor assumes all obligations under these Terms. You may not assign this agreement without our written consent.

Waiver

Failure by either party to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Survival

Sections covering intellectual property, disclaimer of warranties, limitation of liability, indemnification, and governing law survive termination of these Terms.

19. Contact

For questions regarding these Terms:
legal@audit-iq.com

Audit-IQ is operated by RIO ENTERPRISE, Bengaluru, India.